Effective date: 14 August 2024

Thank you for shopping with Ulu Lab ("we," "our," "us"). We take pride in the quality of our
products and want to ensure you are satisfied with your purchase. This policy outlines the process for returning defective or damaged items.

1. Return Eligibility

1. Products Eligible for Return:
   • Only defective or damaged products may be returned.
   • To be eligible for a return, you must contact us within [7] days of receiving your
     order.
2. Products Not Eligible for Return:
   • Products that are not defective or damaged
   • Products that have been used or opened
   • Products returned after [7] days from receipt
   • Gift cards and other non-returnable items

2. How to Initiate a Return

1. Contact Us:
   If you receive a defective or damaged item, please contact our customer service
   team at [email protected] or +62-821-4736-9093 within 7 days of receipt. Include your order number and a description of the issue.
2. Provide Evidence:
   You may be asked to provide photos or other evidence of the defect or damage.
3. Return Authorization:
   We will issue you a Return Merchandise Authorization (RMA) number and provide
   instructions for returning the item.

3. Return Shipping

1. Shipping Costs:
   • We will cover the cost of return shipping for defective or damaged items.
   • We will provide you with a prepaid return shipping label or instructions for
     arranging return shipping.
2. Address:
   Return the product to the address provided with your RMA instructions.

4. Refunds and Processing

1. Refunds:
   • Once we receive and inspect the returned defective or damaged item, we will
     process a refund to your original payment method.
   • Please allow [7-14] business days for the refund to be reflected in your account,
     depending on your financial institution.
2. Replacements:
   
   • If you prefer, we can replace the defective or damaged item instead of issuing a refund.
     Please specify your preference when you contact us.

5. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page
with an updated effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us at:

PT Zinc Bali Essentials
Jl Lestari Umalas no. 5
Kerobokan, Badung, Bali 80361

Email: [email protected]
Phone: +62-821-4736-9093